Terms & Conditions

1. Acceptance of Terms

By accessing or using The Green Guild platform (“Platform”) operated by The Green Guild Pty Ltd (“we”, “us”, “our”), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not use the Platform. These terms apply to all users including growers, buyers, and hub coordinators.

2. The Platform

The Green Guild is an online marketplace that connects Australian growers of fresh produce and flowers directly with buyers including florists, restaurants, food businesses, and retail consumers. We facilitate transactions between growers and buyers but are not a party to any sale contract formed between them. Growers and buyers contract directly with each other.

3. Account Registration

To access the Platform’s full features you must register for an account. You agree to:

• Provide accurate, complete, and current registration information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorised access to your account
• Be responsible for all activity that occurs under your account

4. Grower Obligations

Growers using the Platform to list produce agree to:

• List only produce that they have grown or have authority to sell
• Provide accurate descriptions, quantities, and pricing
• Fulfil confirmed orders in full and on time
• Comply with all applicable food safety, agricultural, and business regulations
• Hold appropriate insurance for their operations
• Harvest produce to order only after receiving a confirmed purchase order

5. Buyer Obligations

Buyers using the Platform agree to:

• Provide accurate delivery and billing information
• Pay for orders in full at the time of purchase
• Inspect deliveries promptly and report issues within 24 hours of receipt
• Use the Platform only for lawful purposes

6. Orders and Payment

Orders placed through the Platform constitute a binding offer to purchase. An order is confirmed when the grower accepts it and you receive an order confirmation email. Payment is processed at the time of order. We use a third-party payment processor and do not store card details. All prices are displayed in Australian dollars (AUD). GST is included in retail prices and excluded from wholesale (ex-GST) prices where indicated.

7. Delivery and Fulfilment

Delivery is arranged between the grower and buyer based on the terms specified in the listing. The Green Guild is not responsible for delivery delays or failures caused by growers, logistics providers, or circumstances outside our control. Hub pickup options are subject to hub availability as indicated at checkout.

8. Cancellations and Refunds

Because produce is harvested to order, cancellations after a grower has confirmed an order may not be possible. If you need to cancel an order, contact us as soon as possible at support@thegreenguild.com.au. Refunds for goods that arrive damaged, incorrect, or not as described will be assessed on a case-by-case basis. We aim to resolve all disputes fairly and promptly.

9. Intellectual Property

All content on the Platform including the brand, logo, illustrations, software, and written content is the property of The Green Guild Pty Ltd or its licensors and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any Platform content without our prior written consent. Growers and buyers retain ownership of content they upload (product photos, descriptions) but grant us a non-exclusive licence to display such content on the Platform.

10. Prohibited Conduct

You must not:

• Use the Platform for any unlawful purpose
• Misrepresent your identity, ABN, or the nature of your produce
• Circumvent the Platform to transact directly with users you discovered through the Platform
• Interfere with or disrupt the Platform’s security or operation
• Post false, misleading, or defamatory reviews or content
• Scrape or systematically extract data from the Platform

11. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, The Green Guild’s liability for any claim arising from use of the Platform is limited to the amount you paid in the transaction giving rise to the claim. We are not liable for indirect, consequential, incidental, or special damages including loss of profit or business opportunity. Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law, including statutory guarantees relating to the supply of goods and services.

12. Indemnity

You agree to indemnify and hold harmless The Green Guild Pty Ltd, its officers, employees, and agents from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these terms or your use of the Platform.

13. Termination

We may suspend or terminate your account at any time for breach of these terms, conduct that we reasonably consider harmful to other users or the Platform, or for any other reason with reasonable notice. You may close your account at any time by contacting us. Outstanding obligations (including payment for confirmed orders) survive termination.

14. Governing Law

These terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria for any dispute arising under these terms.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. We will notify registered users of material changes by email or a prominent notice on the Platform at least 14 days before the changes take effect. Continued use of the Platform after that date constitutes acceptance of the updated terms.

16. Contact

For any questions about these Terms & Conditions, contact us at:

The Green Guild Pty Ltd
support@thegreenguild.com.au